Facebook says it uses monitoring software to avoid employees viewing private communications. Source: The Courier-Mail
FACEBOOK users are being monitored for any suspected criminal activity, with the social media site alerting police to suspicious behaviour.
Using “smart” software, Facebook looks for certain phrases, exchanges of personal information and vulgar language.
If it comes across a suspicious exchange it flags it with Facebook’s security personnel who then assess it and decide whether to contact police.
The monitoring system came to light in a Reuters interview with Facebook’s Chief Security Officer Joe Sullivan.
Most of the scanned chats are not seen by Facebook employees, helping deflect criticism over breaching privacy. But it’s not known if the chats are deleted or stored permanently.